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Customer Success Manager

Boise, ID
THIS IS NOT A REMOTE OPPORTUNITY / NO THIRD PARTY VENDORS
 
Who is Taos?
Taos is an IT consulting and services company that offers expertise across the strategic, management and tactical layers of IT and engineering organizations. As part of the nation's IT landscape since 1989, we offer opportunities that will allow you to achieve your career goals and objectives.
 
We're changing the face of some of the most innovative companies with our diverse solution offerings, exceptional talent and thought leadership. Our clients look to us first for advice, insight, and support, driving us to relentlessly focus on customer success.
 
Taos is immediately hiring a Customer Success Manager to join our corporate team in Boise, ID!
 
Who you are:
You have exceptional relational skills with proven ability to develop long-term relationships, connecting with customers, key business executives and stakeholders internally and externally.  The ability to handle multiple accounts and manage competing consulting priorities is essential. Throughout the customer lifecycle, they are impressed with your ability to understand their world and how Taos can support them. You demonstrate a strong competency to manage client expectations with a balance of acting in their best interest but with ability to objectively say “no” when it does not mutually serve in the best interest of the relationship. You will be part of a cross-functional team ensuring successful delivery and adoption of Taos services
 
What you’ll be doing:
  • Owning overall relationship with assigned clients including: increasing adoption, wallet share, retention, satisfaction, and consultant onboarding
  • Establishing, tracking, analyzing, and reporting metrics aligned with Client Success goals for client satisfaction and retention
  • Partnering with Business Development Executives to increase wallet share and build additional relationships within assigned accounts
  • Establishing a trusted/strategic advisor relationship with clients and driving continued value of our products and services
  • Advocating customer/ consultant needs/issues cross-departmentally
  • Partnering with Consultant Business Partners to manage consultant experience and delivery through proper coaching, utilizing consultant programs, advocating growth, and building community
  • Analyzing, interpreting, and presenting on key performance indicators in client environment and how they play out against client business objectives 
 
What you’ll bring with you:
  • Strong professional etiquette and ability to diffuse and resolve conflicts both internally and externally
  • Proactive communicator with solid documentation skills and commitment to follow through
  • Ability to think creatively, strategically, and to take a ‘hands-on” approach when required
  • Reliable with a keen sense of priorities and deadlines
  • Self-directed and able to work independently
  • Strong professional etiquette and ability to diffuse and resolve conflicts both internally and externally
  • Ability to innovate in a fast-growing work environment and comfortable dealing with ambiguity and sometimes highly-charged situations
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Prior experience in Business Relationships, Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Demonstrated comfort working with IT, heads of business functions and C-Level Executives
  • Ability to partner with the business on account escalations and drive resolution
 
Let’s talk about us:
Some IT professionals watch their careers shoot straight up. Others spend years at one company after another struggling to get noticed and stay on top of developing technologies. If you are looking for a place that puts employees first while staying on the cutting edge of technology, come to Taos. We’ll immerse you in multiple environments and operating technologies, give you access to the collaboration of a strong technical community, and expose you to IT innovation as it happens in real-time. With unparalleled adaptability, you have the opportunity to leverage Taos as an employer to be successful.
 
Referrals:
We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to referrals@taos.com or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.
 
Compensation:
Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!
 
How to apply:
If you’re interested in this position or know someone who is, please email your resume (Word or PDF format) and contact information to opportunities@taos.com.       
 
Taos Mountain, LLC is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.
 
Veterans are encouraged to apply!
 
E-Verify Participant:
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to http://www.taos.com/join-our-team/ and review the E-Verify Participant and Right to Work links for more information.
 
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Taos - Corporate Headquarters
121 Daggett Drive
San Jose, CA 95134
Main: 408.588.1200
Fax: 408.588.1296
Toll Free: 888.826.7686
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